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Booking & Rebooking
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General information on booking
How can I book?
What is the latest I can book?
How can I book additional services?
Do I need a visa to travel to any of your destinations?
Will I receive a ticket when booking a flight?
Is my booking transferable to another person?
What happens if I do not receive or have lost my booking confirmation or booking reference?
Can I reserve a seat when I book?
Do I have to confirm my flight reservation?
Low fares, special offers, taxes and charges
Which taxes and charges are levied?
Why are there partially different taxes charged on the same route?
How do I get to hear about your special offers?
How are fares made up?
How do I obtain a really low fare?
Data protection and technical questions
Is my credit card date secure when I book online?
What use is made of my personal data?
I cannot book flights.
Changing a booking and cancellation
Can I change the flight date and the name on the ticket?
Can I cancel my booking?
What can I do if I can’t take my flight?
What do I do if I require confirmation of the non-use of flights for insurance purposes?
Can it be cheaper to book a new flight rather than changing an existing booking?
Payment procedure
When will payments be deducted?
Are there any additional costs when I make a payment?
What are the different ways of paying?
What does “Payment Status: declined/pending” under “My Booking” mean?
Billing
How do I obtain an invoice?
Can billing addresses be changed retroactively?
Why is no VAT shown on the bill?
Can my bank details be corrected after I have received my confirmation?
Does the confirmation of booking/invoice entitle you to deduct input tax?
FlexPlus Fare
How can I book the FlexPlus fare?
What are the benefits of the FlexPlus fares?
How can I change a FlexPlus booking?
How can I cancel a FlexPlus booking?
On which routes is the FlexPlus fare available?
Blind Booking
How far in advance can I book a blind-booking flight?
How many people can I book a blind-booking flight for?
Can I change or cancel blind-booking flights?
Group bookings
How do I book for a group?
What is the maximum number of people I can book for online?
What are the general conditions for group bookings?
Contact the call centre by phoning:
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